Frequently asked questions for Villeroy & Boch

Information on guarantee periods can be found here, the garantuee declaration can be found here.

Yes, you can find a corresponding overview here.

Our bathroom experts will gladly draw up an individual plan for your bathroom. You will find further information here.

Our products are only available from specialist retailers. Find your nearest dealer here.

Thanks to a special process, the surface of CeramicPlus is dirt-repellent, so that water and oily substances form droplets and run off the surface, conveying dirt and scale particles into the drain. If something should get stuck, then CeramicPlus is much easier to clean.

Thanks to its very low surface energy, CeramicPlus is water and oil-repellent (hydrophobic and oleophobic). This effect is due to the better beading effect and also the anti-adhesiveness.

Standard all-purpose cleaners and a sponge with a soft, non-scratching surface or a microfibre cloth are best for the regular care of CeramicPlus. Abrasive cleaners should not be used as they could impair the beading effect.

All CeramicPlus products have a "Cplus" stamp. On some products the lettering and stamp are combined: A capital C with the supplement "CeramicPlus Villeroy & Boch".

CeramicPlus is resistant to all standard cleaning agents. This also applies to products that contain acids, solvents and tensides. Exceptions are scouring powder and prolonged contact with alkaline products (pipe cleaner, mould remover).

CeramicPlus is available for our entire range of bathroom ceramics and ceramic sinks. The colours Starwhite, Beige, Manhattan and Edelweiss are only available in the CeramicPlus version. White and Pergamon are available both with and without CeramicPlus.

CeramicPlus is resistant to solvents (alcohol, acetone) and chemicals, which are typical ingredients in cosmetic products.

CeramicPlus is resistant to disinfectants. The manufacturers' instructions for these products must be observed. Exceptions are products with pH 12 and chlorous products, which can impair the effect of the CeramicPlus surface after prolonged contact.

The surface of the toilet seat is sealed and pore-free, which ensures optimum hygiene. Therefore, please do not use abrasive, chloric or acidic cleaners as they damage the surface and can cause yellowish discolourations and surface rust. Only use a mild, pH-neutral soap solution for cleaning. Should toilet cleaner and/or other aggressive cleaning agents come into contact with the toilet seat and/or hinges, then rinse it off with clear water. Use a soft, dry cloth to wipe off any residual dampness on the seat and hinges. Make sure the toilet seat and lid remain open until all of the cleaning agent in the toilet bowl has been flushed away.

Condensation is formed by damp air on cold surfaces. It can be prevented by ventilating the bathroom sufficiently. Maintain a constant room temperature and ventilate the room well during dry weather.

According to DIN 1387 and 1388, free standing toilets must have a height of 390 mm +/- 10 mm. There is no standard height for wall-mounted toilets. However, the above-mentioned standards are used as a basis. The recommended height, and standard height specified in the catalogue, is thus 400 mm, measured from the floor to the top edge of the toilet.

One reason for the occurrence of splash water is the size of the flushing channel. Each flushing process creates a gush of water, which traps air and entrains it. Due to the uplift, the air bubbles entrain water particles upwards, thus causing the splashing effect. A further reason lies in the surface tension of the flushing water, which is influenced by the water hardness. Cistern manufacturers offer flush flow restrictors, dependent on the model type, by means of which the dynamics of the flushing process can be optimised. Slight splashing, however, is unavoidable and by reason of the aforementioned causes not a defect.

Toilet seats are usually subjected to frequent one and double-sided loads. The fastening on the ceramic surface is therefore highly stressed due to the regular dynamic load. The screw connections can thus possibly work loose due to regular use of the toilet. We therefore advise you to check the fastenings at regular intervals and to tighten them as required.

To remove the lid, it must be turned until a soft clicking sound is heard. This is difficult for small children to do.

If you can no longer detect any fresh fragrance and the foaming effect in the toilet bowl disappears or is greatly reduced, you should replace the rim-block / refill the toilet gel.

The lid is made from hard-wearing plastic and therefore very robust. In normal use, the lid should not break. However, only flush the toilet if the ViFresh lid is closed as otherwise water could escape.

Please ask your plumber or wholesaler.

This will depend on your rim-block / toilet gel. ViFresh simply allows the easy and, most importantly, hygienic use of these products.

The ViFresh adapter is very tough. However, in the unlikely event that something is not working correctly, we offer replacement parts. In such cases, please contact your plumber or wholesaler.

Rinse the holder thoroughly under running water each time you refill toilet gel or replace a rim-block to guarantee lasting benefit. Use a mild soap solution to clean the toilet. Do not leave the toilet seat or hinges damp. Dry them with a soft cloth. Contact with toilet cleaners or chlorinated, abrasive or corrosive cleaning agents may lead to damage or surface rust on the seat/lid and hinges. You should therefore always keep the toilet seat and lid raised until the cleaning agent has been flushed away.

Simply turn the ViFresh lid to the left or right until you hear a soft clicking sound. Lift the lid and remove the holder. Clean it under running water to remove any residue. Refill the holder with a new rim-block / toilet gel. Then return the holder to the flushing pipe and close the lid. Make sure that the seals have been cleaned and are dry and positioned correctly.

You will find a wide selection of products in supermarkets, pharmacies or online. We recommend the use of standard toilet fragrance blocks no larger than the size of the ViFresh holder or standard gel cleaners.

The process has been designed to be as intuitive as possible in order to eliminate virtually any risk of error. However, to ensure you can enjoy the benefits of the ViFresh toilet for as long as possible, we recommend that you rinse the holder under running water each time you replace a block or refill gel. When you replace the basket, please make sure that the seals are clean and in the correct position.

ViFresh is currently available for the Subway 2.0 DirectFlush and Vivia DirectFlush wall-mounted toilets with standard projection.

SupraFix 2.0 can only be used to install toilets specifically designed for the system. You will find information about which products SupraFix 2.0 can be used for under the products on our homepage or in our price list.

The scope of delivery of SupraFix 2.0 includes all specifically designed parts to enable the installation in conjunction with a front-wall element. If no front-wall element is used, then you need a standard fastening set. We recommend the fastening set 9961 00 00 from Villeroy & Boch.

You need a standard 19mm spanner. All other tools and aids are included in the scope of delivery of SupraFix 2.0.

No, the SupraFix 2.0 spare parts can only be used for SupraFix 2.0.

The toilet seat must be compatible with SupraFix. You will find a suitable seat for every toilet in the Villeroy & Boch price list or on our website.

We generally recommend a suitable toilet seat from the Villeroy & Boch range as it will always be an optimum fit.

SupraFix can be replaced by SupraFix 2.0 on all toilets with the exception of the wall-mounted toilet Memento 5628 10 XX. In this case, the ceramic must also be replaced.

Yes, we recommend the Villeroy & Boch soundproofing set 9222 87 00 when installing a toilet with a SupraFix 2.0 fastening. This soundproofing mat is made of exceptionally high-quality material with a high restoring force. In addition, it also has a practical SupraFix pre-perforation so that no time-consuming cutting is required.

First of all the SupraFix 2.0 fastening brackets are mounted on the wall and then the soundproofing mat is fitted. The mat should not exceed a material thickness of 5mm. We recommend the Villeroy & Boch soundproofing set 9222 87 00 as it meets these requirements. Furthermore, it is made of exceptionally high-quality material with a high restoring force and has a practical SupraFix pre-perforation so that no time-consuming cutting is required.

SmartFix can only be used to install trap covers specifically designed for the system. You will find information about which products SmartFix can be used for under the products on our homepage or in our price list.

No, no holes have to be drilled in the wall for an installation using SmartFix.

Today, installing a trap cover is incredibly easy and flexible: SmartFix, the new fastening system from Villeroy & Boch (patent pending), enables markedly quicker and more flexible installation of our trap covers.

The benefits for you:

• Installation without tools and drilling
• Immediate tolerance compensation
• Visually perfect attachment

Quick installation

Based on the principle of cable ties combined with a special guidance system, SmartFix enables secure fixing of the trap cover.

Simple handling

With the SmartFix system, tolerances can be compensated for in a moment and there is also more room for the drain outlet.

Perfect look

The SmartFix system is visually perfect without visible attachment. Another advantage: SmartFix is easily reusable.

You can find a Video of the installation here.

The Smart Fix fastening system is currently available for the following models:

La Belle (6126 XX XX; 6124 XX XX; 7324 XX XX)

Lifetime (5174 XX XX; 5375 46 XX)

Omnia Architectura (6131 13 XX; 6118 13 XX; 6116 10 XX; 5175 XX XX; 5177 XX XX; 5178 XX XX; 5373 XX XX)

Sentique (5126 XX XX; 5142 XX XX; 5143 XX XX) 

Subway 2.0 (7175 XX XX; 7176 XX XX; 7113 XX XX; 7114 XX XX; 7316 XX XX)

Variable (5153 XX XX; 5157 XX XX; 5158 XX XX; 5152 XX XX)

Metric Art (5195 XX XX)

Legato (4150 XX XX; 4153 XX XX; 4151 XX XX; 4351 XX XX)

Avento (4156 XX XX; 4158 XX XX; 4W0055 XX; 735845 XX)

Architetctura (4188 XX XX)

Limescale marks are best removed by means of commercially available descalers (distilled white vinegar or diluted vinegar essence). The effect is improved by using a soft, non-scratching sponge. Soap and grease residues can be easily removed by means of a fat-dissolving cleaner. For further care recommendations and instructions, please refer to our care instructions or our  website.

Black lines on ceramic can be caused, e.g. by metallic abrasion from jewellery. These marks can be removed by using Etolit or Stahlfix. To do so, apply the cleaning substance on a dry cloth und rub the dry, dirty area. These cleaning agents, however, can damage the ceramic surface if used too often. Therefore, only treat the dirty area and not the entire basin.

The surface of the toilet seat is sealed and pore-free, which ensures optimum hygiene. Therefore, please do not use abrasive, chloric or acidic cleaners as they damage the surface and can cause yellowish discolourations and surface rust. Only use a mild, pH-neutral soap solution for cleaning. Should toilet cleaner and/or other aggressive cleaning agents come into contact with the toilet seat and/or hinges, then rinse it off with clear water. Use a soft, dry cloth to wipe off any residual dampness on the seat and hinges. Make sure the toilet seat and lid remain open until all of the cleaning agent in the toilet bowl has been flushed away.

The hinges on our toilet seats are made of high-quality, rust-free stainless steel. Urine and abrasive, chloric or acidic cleaners attack the surface and can make the hinges oxidise. Surface rust forms, which can usually only be removed by grinding and polishing the surface.

In order to avoid cleaning errors, please observe the information in the cleaning instructions included in the delivery.

There are various cleaning options depending on the type of dirt. Limescale marks are best removed by means of commercially available descalers (distilled white vinegar or diluted vinegar essence). The effect is improved by using a soft, non-scratching sponge. Soap and grease residues can be easily removed by means of a fat-dissolving cleaner. For further care recommendations and instructions, please refer to our care instructions or our website.

You can obtain spare parts and accessories from your local authorised Villeroy & Boch specialist dealer. You can find a dealer in your area here.

The bath should be rinsed with water after each bath.

A mild, non-abrasive cleaning agent should be used for thorough cleaning.

Quaryl consists mainly of a natural mineral substance. Villeroy & Boch mixes the fine quartz dust with liquid acrylic and some high-quality additives in a special way to obtain a consistently homogenous material, which is ideal for designing and using baths and shower trays.